Why is Managed Services?
 

In today's business world – where change is a constant and new markets and competitors spring up over night – the most valuable survival trait is your ability to transform your business. In a short space of time, many organizations have realized the strategic business rewards of placing all or part of their IT function and Business Processes into the hands of a specialist Managed Services supplier. This allows them to concentrate on what they know best - their core business and how to maximize performance while minimizing costs, stay competitive.
 

Managed Services has become central to the business strategy of many organizations and all too often defines how well a company can compete in the global market place.
 

Companies can Outsource their total or part of their IT-Needs, which could include taking managing Infrastructure as well as Applications management. Coupled with Services that can take responsibility for the delivery of a total business process rather than just the applications supporting a process.
 
 
About Genovate Managed Services
 
  • Genovate SmartSource Methodology
    Need Analysis
    Service Definition
    		  
    Service Deployment
    Audit IT Infrastructure, Health Check, Business Needs Develop customized Engagement Model, SLA and Deliverables Sign SLA Deploy Our Managed Services Team
  • IT Environment Management
    Genovates IT Managed Services provide our clients with a comprehensive solution to their Internal IT Environment's operational issues. From Email to Back Office Systems to Backup/Security/Recovery service. Genovates will ensure that internal IT provides a stable operating environment for our clients to conduct business.
  • Mission Critical Systems
    Mission Critical Business System requires robust and reliable operations. Our complete Infrastructure Service fully supports the Back-end Infrastructure needs of our clients with services from Networking and Data Center Operations to Web Server Setup and Database Administration. We staff CISCO Certified and Microsoft Certified technology professionals to provide our clients with industry leading expertise to Design, Deploy, and Manage the technology driving the Internet.
 
Monitoring & Support
 

When Uptime is primary there is no substitute for 24x7x365 monitoring to ensure that any issues that may arise are quickly diagnosed and remedied. Genovate has the resources and knowledge to fully monitor and maintain our client's systems. Add to this our proven Escalation/Disaster Recovery Procedures and our Infrastructure Management ensures our client's mission critical systems are running at peak performance.
 
 
Service Offerings
 
Genovates service offerings are based on a core set that encompass today's business needs. The Core services can be listed as:
 
  • System Implementation, Migration, Upgrade
  • Database Maintenance & Support
  • Internet, Intranet and Extranet Management
  • LAN, WAN Management
  • Network Monitoring
  • Desktop Support
  • Dedicated Call Centre/Help Desk Application Testing Services
  • Application Support
  • Implementation of Security Solutions (VPN, Firewall, Router etc.)
  • Hosting Services
Engagement Model
 

Our goal is to create the most efficient and effective model of support possible. With this in mind our model of support integrates the best in technological capabilities with remote maintenance and the proven reliability of onsite personnel. You can have a choice of:
 
  • Dedicated Onsite Support Team
  • Offsite Helpdesk Support
  • Offsite + Onsite Support
 
SERVICE LEVEL AGREEMENT (SLA): Genovate Offers A Comprehensive Detailed SLA for All the Services Offered
 
  • Customer-premise equipment: All equipment required to support the application or service is housed at your facilities. Genovate supports the entire solution remotely.
  • Service-center-housed equipment: All equipment required to support the application or service is housed in Genovate facilities and Genovate supports the entire solution.
  • Build/operate/maintain: Genovate designs and builds a network, operations system, and help desk that is uniquely designed to fit within your existing infrastructure. Genovate will hire, train, and manage dedicated on-site staff and provide ongoing management services on your site.
  • Full-managed services: Genovate owns the assets and provides management, maintenance services, and software upgrades. This option reduces capital investment and the risk of technologies becoming obsolete.
  • Wrap-managed services: You own the assets and Genovate provides management and maintenance services. We recommend this option to service providers focused on capitalizing equipment and outsourcing services.
 
Why Genovate Managed Services?
 
  • Genovates innovative approach to Technology Management comes from a wealth of experience in the high tech industry.
  • We provide custom tailored Technology Managed Services to our clients. By outsourcing the burden of technology management our clients can focus on their core business.
  • Genovates service model is based on assessment, implementation and continued support to provide our clients with robust and reliable technology solution. Our model of remote management coupled with onsite support allows for swift and responsive resolution to our client's technology needs.
  • Each of our client sites has an Experienced Project/Account Manager who is responsible for their service level and satisfaction. This provides our clients with a single point of contact and accountability. Our client base and references is a testimony of our ability to deliver on budget on time.
  • Proven Track Record with over Five Years of Experience
  • Partnerships leading Technology Partners
  • Diverse and Rich In-house Technology Expertise and Execution Track record
  • Continuous Technology Upgrade Investment
  • Excellent Infrastructure
  • Value for Money Pricing
  • Asia Pac presence for delivery
  • A very competitive Pricing Model
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